FAQ

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY ORDER?

Have a question or need help? Email us at hello@shopcyx.com, and our customer support team will do their best to assist you.

You can expect a response within 24-48 business hours, Monday through Friday, from 9 AM to 5 PM CST.

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT’S BEEN PLACED?

We can’t make any guarantees, but we’ll do our best to assist! If you need to make changes to your order—such as size, color, style, shipping address, or a cancellation—reach out to us at hello@shopcyx.com as soon as possible.

Please note, we’re unable to add items to your order after it’s been placed.

DID NOT RECEIVE MY ORDER

Once your order leaves our hands and is with the shipping carrier, we’re no longer responsible for any lost, stolen, or damaged packages. That said, we’re here to help if you’re having trouble locating your order!

First, double-check that your shipping address is correct and matches your location. If everything looks good, ask your neighbors in case the package was delivered to them by mistake. If you still can’t find it, email us at hello@shopcyx.com, and we’ll do our best to assist you.

When Can I Expect My Order to Ship?

Please allow 1-2 business days for processing and shipping, except for express orders, which are prioritized for faster handling.

How Long Does Shipping Take?

We offer a range of shipping options through USPS and UPS, including UPS Ground and Express.

For standard orders, please allow 3-6 business days for delivery after processing.

Exact shipping options and timelines will be displayed for you checkout! As always, please email us at hello@shopcyx.com with any shipping questions.

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY ORDER?

Have a question or need help? Email us at hello@shopcyx.com, and our customer support team will do their best to assist you.

You can expect a response within 24-48 business hours, Monday through Friday, from 9 AM to 5 PM CST.

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT’S BEEN PLACED?

We can’t make any guarantees, but we’ll do our best to assist! If you need to make changes to your order—such as size, color, style, shipping address, or a cancellation—reach out to us at hello@shopcyx.com as soon as possible.

Please note, we’re unable to add items to your order after it’s been placed.

DID NOT RECEIVE MY ORDER

Once your order leaves our hands and is with the shipping carrier, we’re no longer responsible for any lost, stolen, or damaged packages. That said, we’re here to help if you’re having trouble locating your order!

First, double-check that your shipping address is correct and matches your location. If everything looks good, ask your neighbors in case the package was delivered to them by mistake. If you still can’t find it, email us at hello@shopcyx.com, and we’ll do our best to assist you.

When Can I Expect My Order to Ship?

Please allow 1-2 business days for processing and shipping, except for express orders, which are prioritized for faster handling.

How Long Does Shipping Take?

We offer a range of shipping options through USPS and UPS, including UPS Ground and Express.

For standard orders, please allow 3-6 business days for delivery after processing.

Exact shipping options and timelines will be displayed for you checkout! As always, please email us at hello@shopcyx.com with any shipping questions.